• To continually reassess the operational risk inherent in the business & implement Group Compliance policy.
• Lead by example through service excellence and drive quality initiative for improved customer satisfaction.
• Motivate and develop team members to consistently meet business objectives, PLAs and provide opportunities to maximize potential.
• Provide briefing to Assistant Managers on individual and department performance.
• Effective communication with peers in terms of best practice sharing to ensure the optimum use of resource is made and that a robust cross training is in place to multi skill the operations team.
• To have a tight control on Operational losses, potential fraud through strong internal audit and staff feedback mechanisms.
• Work is organized and processed/completed within agreed timescales.
• Process is regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
• MI and other business date requirements are completed accurately and reports are presented to business partners/management within agreed timescale.
• Maintain good relationship with Business Partners.
• Ensure all process implementations are completed in timely manner.
• Issues/Problems are investigated and resolved immediately or escalated to Line Manager.

• Applicants must be willing to work in Cyberjaya(Pick Up Provided from strategic locations).
• Strong International Trade knowledge is essential.
• Experienced in managing an International Trade operation team with at least 5 years minimum.
• Well versed with ICC publications (eg. UCP 600, URC 522, URR 525, ISP and ISBP)
• Willingly to work in US hours.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
• Strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business partners.
• Able to continuously give feedback by stringent follow up on performance level agreement (PLA).
• Evidence of strong operational decision making and able to provide analytical support to the teams.
• Evidence of strong analytical & statistical skills to study trends, make projections and to interpret numeric information.
• Experience of successfully managing and developing a team in a previous role.
• Experience of process management skills with an ability to initiate process improvements.
• Initiate cost controls measures by achieving resource efficiency and managing overheads.
• High Written Skills with ability to write free format letters/e-mails to customers, Relationship Managers & Business Partners.
• 2 Full-Time positions available.

Agensi Pekerjaan Maju Jaya Sdn Bhd
No 121B, Jalan SS15/5A,
Subang Jaya,
Selangor 47500
Telephone: 60-3-56311166 Fax: 60-3-56310066
apply@mj-recruitment.com